Help & FAQ

At Teisoft, we take security very seriously and have implemented a range of security measures to protect your website and data in the cloud. Here are some of the key security measures we have in place:

• Server Firewall: Server firewalls are employed to thwart unauthorized access and safeguard against brute force attacks.
• Web Application Firewall: Web application firewalls are used to scrutinize every web request for suspicious activity, preventing potential attacks on your website or application.
• Regular Security Patching: Security patches are routinely applied to all hosted software and applications to maintain their up-to-date status and shield them from known vulnerabilities.
• SSL Encryption: SSL encryption is implemented to ensure data exchanged between your website and its users remains encrypted and secure during transit.
• Ongoing Monitoring: Continuous server and application monitoring is carried out to detect potential security threats. Robust monitoring and reporting tools are in place to swiftly identify and address any emerging issues.
• Regular Backups: Scheduled backups of your website and data are performed to guarantee their security and safeguard against data loss or unforeseen disasters.

At Teisoft, we provide multiple channels so you can be in constant communication with us anytime you need. We provide You can use any of the following methods to submit your change requests:

• Zendesk: We provide a Zendesk portal to manage all change requests from our clients. You can submit your requests through this portal, and we will get notified instantly.
• Slack: We have created a dedicated Slack channel for each of our clients, which provides a quick and easy way to communicate with our team and submit change requests. You can simply send a message to your designated Slack channel, and our team will respond promptly to your request.
• Email: You can also submit your change requests via email. Our team will receive your email and respond promptly to your request.

Once we receive your change request, we will review and prioritize it based on the level of urgency and impact on your website. We will then provide you with an estimated timeframe for completion and keep you updated throughout the process.

It's important to note that change requests that are not covered by our basic maintenance plan may incur additional fees. However, our clients can purchase our Advance maintenance plan that covers any change, providing you with greater flexibility and cost-effectiveness.

At Teisoft, we take a proactive approach to handling website downtime or any other technical issue. We use a combination of advanced monitoring tools, automated systems, and expert human intervention to ensure that any issues are quickly identified and resolved before they impact your website's performance or uptime.

• Advanced Monitoring: We use advanced monitoring tools to continuously monitor the performance and uptime of your website. This includes monitoring key metrics such as server load, response time, and availability, and alerting our team if any issues are detected.
• Automated Systems: We have implemented a range of automated systems and scripts that detect and resolve common issues, such as server errors or database connection problems.
• Expert Human Intervention: If an issue cannot be resolved automatically, our team of experts will promptly investigate and diagnose the problem and implement a solution to get your website back up and running as quickly as possible.

At Teisoft, we understand how critical your website data is to your business, which is why we take a proactive approach to website backups and disaster recovery. Here's how we handle website backups and disaster recovery:

• Automated Backups: We perform regular automated backups of your website and data to ensure that your data is always protected in the event of a disaster or data loss.
• Offsite Storage: We store all backups in secure offsite locations to ensure that they are safe and protected in the event of a physical disaster, such as a fire or flood.
• Disaster Recovery Plan: We have a comprehensive disaster recovery plan in place that outlines the steps we will take in the event of a disaster, including how we will restore your website and data to their previous state.

Yes, you can transfer your existing website to Teisoft's hosting. Our team of experienced engineers and developers can assist you with the migration process, ensuring that your website is transferred smoothly and efficiently, without any interruption to your online presence.

We will typically begin by conducting a thorough assessment of your current website and hosting environment to identify any potential issues or challenges. From there, we will work with you to develop a migration plan that minimizes any disruption to your website's performance or uptime.

Once the migration plan is in place, we will begin the process of transferring your website to our hosting, which may involve transferring files, databases, and other content. Throughout the process, we will keep you informed and involved, providing regular updates and seeking feedback to ensure that the migration is proceeding smoothly and to your satisfaction.

Once the migration is complete, we will perform extensive testing to ensure that your website is functioning properly, and that all data has been transferred successfully. From there, we will provide ongoing support and maintenance to ensure that your website remains secure, fast, and reliable on our hosting environment.

So if you are considering transferring your website to Teisoft's hosting, our team is ready to assist you. Contact us today to discuss your needs and how we can help you make the move.

Neglecting website maintenance can lead to several significant issues:

• Security Vulnerabilities: Without regular updates, your website becomes susceptible to security breaches. Hackers often exploit known vulnerabilities in outdated software, plugins, or themes.
• Poor User Experience: Over time, unresolved bugs, broken links, or outdated content can frustrate users, leading to a decrease in visitor engagement and potentially driving traffic away.
• Decreased Search Engine Rankings: Search engines like Google prioritize websites that are regularly updated with fresh content and have good performance. Lack of maintenance can lead to a drop in search engine rankings, making it harder for potential visitors to find your site.
• Increased Load Times: Without regular optimization, your website can become slow, impacting user experience and search engine rankings. Users often abandon sites that take too long to load.
• Compliance Issues: Failing to update your website can lead to non-compliance with legal standards such as GDPR for data protection or ADA for accessibility, potentially leading to legal consequences.
• Data Loss: Without regular backups, you risk losing important data in the event of a website failure or hacking incident, which can be costly and time-consuming to recover.
• Reputation Damage: A poorly maintained website can reflect badly on your brand or business, giving the impression of unprofessionalism or lack of attention to detail.
• Increased Costs in the Long Run: Addressing the cumulative issues of a neglected website can be more costly and time-consuming than regular maintenance.

In summary, regular website maintenance is crucial for security, user experience, search engine visibility, and overall digital health and reputation of your business or personal brand.